Return Policy

If you have received items that you are not satisfied with, please contact us.

Return Policy: 

  • Requests must be made within 14 days of receipt of order.
  • All products must be returned with original labels affixed.
  • Returns must include the name of the original purchaser.
  • Refunds will exclude shipping and handling fees.

Not what you ordered:

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us within 7 days of receipt.  

Products damaged on delivery:

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of delivery / collection by emailing us on customers@partycraze.co.za

We will arrange to collect the product from you at no charge.  Once we have inspected the product and validated your return, we will refund you on that specific product excluding delivery charges.

We hope you are crazy about your order, however if for any reason you are not entirely happy we will gladly give you an exchange or refund within 14 days.  Should you wish to do this, please return your entire purchase to us within 14 working days of delivery in its original condition.

If you should have any issues with anything please contact us on:

www.partycraze.co.za  |  customers@partycraze.co.za  |  082 880 4971

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