Return/ Refund Policy

If you have received items that you are not satisfied with, please contact us.

Return Policy: 

  • Requests must be made within 7 days of receipt of order.
  • All products must be returned with original labels affixed.
  • Returns must include the name of the original purchaser.
  • Refunds will exclude shipping and handling fees.
  • Refunds may take 7 to 14 working days to be paid back.
  • Depending on the circumstance of the return credit may only be given to replace the value of the items purchased with other products and no cash may be refunded only credit towards your account.

Not what you ordered:

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us within 7 days of receipt.  

Products damaged on delivery:

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of delivery / collection by emailing us on customers@partycraze.co.za

We will arrange to collect the product from you at no charge.  Once we have inspected the product and validated your return, we will refund you on that specific product excluding delivery charges.

We hope you are crazy about your order, however if for any reason you are not entirely happy we will gladly give you an exchange or refund within 14 days.  Should you wish to do this, please return your entire purchase to us within 7 working days of delivery in its original condition.

If you should have any issues with anything please contact us on:

www.partycraze.co.za  |  customers@partycraze.co.za  |  082 880 4971

Stock works as follows on our site:

In Stock and ready to ship! highlighted in red is available immediately and can be shipped same day with a max 1 to 3 day lead time

Available to order on Back order highlighted in green – LOCAL & NOT IMPORTED – 3 TO 7 DAYS

Available to order on Back order highlighted in green – IMPORTED ITEM – 9 TO 14 DAYS

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